Terms and Conditions


Zaraat.com (the “Site”) welcomes you to the largest online global marketplace of Pakistan. These terms and conditions are applicable not only to this Site, but all of its subsidiaries, divisions, and affiliate operated websites which are to be followed strictly by these referenced sites. This User Agreement becomes effective upon your use of the Site which is highly focused on your acceptance of these terms.

This Site is owned and operated by Zaraat Technologies (SMC-Private) limited, incorporated with security exchange commission of Pakistan corporate universal identification No: 0150490.

Your access to the Site is subject to your understanding and acceptance of the following Terms and Conditions. However, you are suggested to stop the use of the Site if you do not accept the Terms and Conditions.

The Site can do modifications, add, or remove parts of these Terms and Conditions at any moment in time without any prior notice. Changes will be effective from the date when they can be viewed on the Site with no other notification provided. It is recommended to users that they regularly check the Terms and Conditions of the Site for staying updated. If you continue to use the Site even after changes, then it will be deemed as your acceptance of revised Terms and Conditions.

Using Site

You are agreed and affirming that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.

By becoming a user of this website, you comprehend that you are either at-least 18 years old or accessing the Site under the supervision of an adult (your parent or legal guardian). The Site is offering you a non-revoked license to use it, that is subjected to your acceptance and understanding of the Terms and Conditions for the shopping of items offered/available on the Site for sale. Violation of any Terms and Conditions will result in immediate revocation of your license provided to you, for which no prior notice will be provided.


We provide informative content for your convenience. The products we are providing are represented by the vendors but not by the Site. Thus, visuals can possess some slight difference from the actual appearance of the product. This is merely the result of the nature of picturization of the product. Moreover, expressions and opinions narrated on this site are individual postings and may not necessarily reflect the opinion of the Site because we value the individuality that you bring forth.

There are some services and advanced features designed for this Site, which may require subscription or registration. If you want to subscribe or register for those services or associated features, you agree to provide correct and latest information about yourself by heading towards the proceedings and notifying us in case of any changes in the information provided before. The users of the Site are required to keep their account details personal. Including usernames, passwords and other personal information each thing must not be shared with anyone else for the purpose of security. We assure you your privacy in this case. All the activities from your account will be your responsibility. In case of unauthorized access of your account, you are supposed to notify us immediately. The Site will not bear any responsibility and cannot be held liable (directly or indirectly) for any loss happened due to unauthorized activity in your account, if you failed to coordinate with the company.

Once you register yourself with the Site, you agree to be acknowledged through emails for new promotions and offers available on the Site. However, if you do not want to receive emails about new promotions and offers, you can simply unsubscribe by clicking on the link to unsubscribe, provided at the bottom of the very email.


The entire information, that you provide us or submit on the Site will become our exclusive property, including all submissions but not limited to reviews, comments, suggestions, and questions, including your personal data, just for the purpose of making sure that you are our real member. All submissions are non-returnable, and your claim to them will not be applicable. The Site owns the right to change, edit, delete or modify the submissions, but is not bound to do so. You are obligated to provide us correct name, address, email address and other details. Moreover, with your submission, you say “Yes” to us to use your name/username that you have provided. Thus, you agree that you will not take any, under any circumstances, attempt to mislead us using fake details or by pretending to be someone else (in any stances).


You should be aware that in some cases, the Site may not be able to process your order for miscellaneous reasons. Therefore, the Site reserves the right to cancel or refuse any order, at any time, and for any reason. Moreover, your order acceptance is subject to verification of your personal details and the directions of pay method. At times, before order acceptance, you may be asked to provide additional information to verify your identity including payment methods, delivery types product details etc , except your phone number and address. This is required to be done just to avoid any inconvenience in the product delivery.

As a fact to avoid credit and debit card fraud, the site reserves the right to verify your personal information that you have provided, before shipping the product to your address. The site may re-verify your account through identity card, banking details or your place of residence. In case, you fail to provide the required verification document or information within two working days after receiving respective notification, your order will be definitely cancelled automatically. The Site can also cancel all the future-orders directly if we suspect any risk of credit or debit card fraud from your side.

We will surely keep things taking into account that display product prices are done accurately. In case, we get some difference due to any error we have the authority to cancel the order of the product. Here it should be clear that in such cases the site has the right to cancel the order and let you know about the matter and give you the alternative way to replace the order again. One thing should be noted that in such a case it does not matter that you have paid through bank or some other money transfer method, it will definitely be cancelled and we would be returning the payment.


Refund vouchers can be redeemed from our site. There are two points to be noted that only the account which has received the refund voucher can use it. Any other account will not be able to apply the voucher and utilize it. Secondly, once the voucher has expired then there would not be any chance to get it back in any way.


We gift two types of promotion vouchers, the first is “New Customer Voucher” and the second is “App Voucher”. The voucher can be used once only. If the customer tries to use the voucher from any different identity then it would be an illegal action. It is neither refundable nor be exchanged in cash. Sales and special promotions would not conjoin the promotion voucher. Promotion vouchers are useable if expired. Vouchers will work only if the price is minimum than that of the product. Refusal, cancellation or withdrawal failure because of the inability of the customer are not bearable for the site.


The entire property of the site including graphics, software, source code(s), designs, layout, logos, videos, photos, informative content, music, audios and all the software compilations are protected under Pakistan’s Copyright Laws and International Conventions. Thus all the rights are reserved and will not be tolerated to be copied at all.


Zaraat provides you all products, content, information, materials, items and other services on “as it is” and “as available” basis. We do not make any warranty or representation, implied or express, about products, content, information, materials, items and other services, unless otherwise specified in writing. If you continue to use this Site, you should know that we are the carriers between the seller and the customer to make sale and purchase easy.


Electronic communications is referred to any mode of communication that uses electronic means including feature phones, smart phones, computers, tablets and any other electronic device. When you send us an email, a text, or submit a request form, you are communicating with the Site electronically. By communicating with us, you also grant us the right to communicate with you electronically. You also give your consent that all agreements, notices, disclosures, and other communications provided to you by the Site satisfy all legal requirements that such communications be in writing.


The laws of Pakistan shall govern the Terms and Conditions of using Zaraat.com and shall be interpreted accordingly. We would like you to choose to continue this Site by accepting the jurisdiction of Pakistan’s court and laws while waving no objection on the basis of venue.


Reselling Zaraat products for business purpose is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her. We work really hard in bringing facilities and ease in your life thus, we do not bear any unprofessionalism from any side.


Parties other than Zaraat and its affiliates may operate stores, provide services, or sell product lines on the Site. For example, businesses and individuals offer products via Market price. Moreover, we provide links to the websites of affiliated companies and some other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. We do not assume any liability for the actions, products, and content of any of these and any other third-parties. You can inform us when a third-party is involved in your transactions by reviewing your transaction carefully, and we may share customer information related to those transactions with that third-party. You should carefully review privacy statements and related terms and conditions of the vendors.


You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear all the applicable taxes as per prevailing law. Thus we wish you to have a good experience always.


The Site reserves the right to change Terms and Conditions immediately in addition to any other legal or equitable remedies. Your license could be revocable subjected to terms and conditions. In either case, you agree to discontinue the use of this Site, and acknowledge the rights of the Site to revoke all account details (including but not limited to username, password, address, and financial details among others) and deny you complete or partial access. However, the terminating of Terms and Conditions shall not affect the respective rights and obligations of the parties i.e. payment obligations and others, arising before the date of termination. Moreover, you agree that the Site cannot be held liable to you or to any other party (person) for revocation of license, restricted access, and termination. In case, you disagree with our Terms and Conditions, procedures, operation practices, rules and regulations, then you should halt using this Site as immediate measure.