1.In case of a defective or altered product reaching you at the time of delivery, kindly contact our customer care representatives within the designated time frame provided. However the eligibility of refunding will depend on what category your product falls in and its condition at the time of its return. For viewing what categories of products are eligible for return kindly look at the detailed information provided below.
2.There will be absolutely no return of such a product where the return is based on “the lack of need”.
3.In case of queries related to technology after it`s has been made use of or the ending of the designated time frame, customer will be directed to the brand warranty center depending on their terms. Further information related to technology warranty can be accessed through the Warranty Policy provided by us.
1.A product will be returned on the bases of it not being used or damaged in any way. The site understands that items falling under the category of apparel are tried for size purposes and hence will be considered unused.
2.A return would only be possible if the authentic tags, user manual, warranty cards, freebies and accessories are present
3. The return of the product will be dependent on the product`s authentic packaging being intact.If a product was delivered with multiple layers of packaging ,it should be returned thus, along with the shipping label. Refrain from covering the packaging with tapes or any kind of alternative item.
Allotments of Refunds
If your product purchased previously meets the refund criteria ,select you desired refund procedure from the list given below. Refund will also include the return of your shipping fee along with the cost of the product being returned.
The refund duration depends entirely on the refund procedure you have chosen. Only on the completion of quality check will the refund time begin.
| Item Type | Drop off TAT | Pickup TAT | Hand over to Zaraat WH | QC TAT |
|---|---|---|---|---|
| Non Bulky | 48 hours from return request initiated | N/A | 3 working days | 3 days |
| Bulky | N/A | 5 working days once the item is picked | 5 working days from return request initiated | 5 days |
Kindly note that this policy applies only to national and local level products. In order to access global products policy kindly click here.(insert)
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Debit/ Credit Card | Debit/ Credit Card | 10 Working Days |
| HBL Direct Transfer | HBL Account | 5 Working Days |
| HBL Direct Transfer | Refund Voucher | 2 Working Days |
| Equated Monthly Installments | Credit Card | 10 Working Days |
| Easypaisa Wallet | Easypaisa Wallet | 5 Working Days |
| Cash on Delivery (COD) | Refund Voucher | 1 Working Days |
| Zaraat Refund Voucher | Refund Voucher | 2 Working Days |
| JazzCash Mobile Account | Zaraat Wallet | 1 Working Days |
| Modes of Refund | Description |
|---|---|
| Refund Voucher | In case of a voucher refund, kindly contact through the email ID which you registered with and your voucher can be retrieved through the same account. |
| Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Zaraat, please contact your personal bank. |
| Easypaisa Wallet | In case of the refunded amount not showing in your Easypaisa Wallet Dashboard, once the refund is completed i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter. |
| Bank | |
| Deposit |
Pre-Paid Orders Failed/False Delivery Refund Grid:
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Debit/Credit Card | Debit/Credit Card | 25 Working Days |
| HBL Direct Transfer | HBL Account | 20 Working Days |
| Equated Monthly Installments | Credit Card | 25 Working Days |
| Easypaisa Wallet | Easypaisa Wallet | 20 Working Days |
| Easypaisa Shop (OTC) | Refund Voucher | 16 Working Days |
| Zaraat Refund Voucher | Refund Voucher | 17 Working Days |
| JazzCash Mobile Account | Refund Voucher | 16 Working Days |