•Is the delivery time for global orders similar to domestic orders?
For each global product, the delivery time is clearly mentioned on the relevant product`s page, along with the particular seller`s personal details. Note that the delivery days are primarily only business days and hence holidays and/or weekends are not counted.
Global orders of course fulfill the traditional global protocol before finally reaching you in the comforts of your home.
•Can shipping address be altered after the placement of order?
We regret to inform you that there is no option of altering your shipping address once order has been confirmed. You may however cancel your previous order and place a new one.
•Why are products ordered collectively, shipped at separate times?
•Promised Delivery timelines?
This timeline primarily reflects on the approximate number of days it will essentially take for your product to be delivered. Note that the delivery days are primarily only business days and hence holidays and/or weekends are not counted. Each product will have distinct delivery fee and these timelines can be accessed by clicking on the “Home Delivery” icon. Attached is a screen showing an example for your clarification:
•Notifying me of my order dispatch?
Yes you will receive a call before dispatch in order to confirm your order and reiterating your total amount of payment that you need to keep ready. As an alternative practice you might receive a msg.
Ordered can be tracked through ZaraatApp>My Account>Order Details
In case we miss you at the time of delivery, we will try scheduling another two times before we finally cancel your order. You can under such a circumstance place a new order.
Note :Orders might be delayed due to the current situation in the country propelled by COVID-19.
•What do I do if I receive an already open package?
In case of such a situation refrain from receiving the order and if by chance you have received an open and altered order ,kindly contact our customer service immediately.